1. General
By placing an order with Antler Interiors, you agree to be bound by the following terms and conditions. These terms are applicable to all sales made through our website and any bespoke or custom orders agreed upon via email, phone, or in person.
2. Orders and Payment
- All prices are in GBP (£) and include VAT where applicable.
- Full payment is required at checkout for all standard items.
- Custom-made items require a 50% non-refundable deposit at the point of order. The remaining 50% must be paid in full before the item is dispatched. We will not ship or deliver any custom item until the full balance has been settled.
3. Custom and Bespoke Orders
- Custom-made or bespoke items are made to order and are non-refundable under any circumstances.
- Once an order for a bespoke item has been placed and the deposit paid, the order cannot be cancelled.
- Any errors in measurements, design choices, finishes, or specifications provided by the client are the sole responsibility of the client. Antler Interiors will not be held liable for any mistakes made due to inaccurate information or measurements provided.
- It is the client’s responsibility to ensure all measurements and requirements are accurate before production begins. If you are unsure, please ask us for guidance — we’re happy to help before it goes to build.
4. Lead Times and Delivery
- Lead times for custom orders vary and will be confirmed upon placing the order.
- Delivery dates are estimates and subject to change. We will communicate delays promptly, but no compensation will be offered for missed or delayed delivery unless otherwise agreed in writing.
- It is the client’s responsibility to ensure access to the property and installation site is clear and suitable for delivery. Failed delivery attempts due to restricted access or unsuitable conditions may result in additional charges.
5. Returns and Refunds
- Standard (non-custom) items can be returned within 14 days of receipt, provided they are unused, in original packaging, and in resalable condition.
- Return postage is the responsibility of the customer unless the item is faulty or incorrect.
- Custom-made items are exempt from returns and refunds, except in cases where the item is deemed defective or not in accordance with the agreed specification.
6. Faulty or Damaged Items
- Any damages or faults must be reported to us within 48 hours of receipt. Please email us at [your contact email] with photographic evidence.
- We reserve the right to repair or replace faulty goods at our discretion.
7. Intellectual Property
All images, product designs, and content on this site are the property of Antler Interiors and may not be used, reproduced, or distributed without prior written consent.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.